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Refund and Returns Policy

Introduction

At Patex Studios, we are committed to ensuring that your shopping experience is seamless and enjoyable. We understand that sometimes things might not go as planned, so we have formulated a return and replacement policy that aims to address any concerns regarding receiving a wrong or damaged product. Please note that our store does not offer refunds on used items, but we strive to take corrective measures to ensure your satisfaction.

Wrong Product Received

  • Notification: If you receive a product different from the one you ordered, please notify us within 24 hours of the delivery date. Contact our customer service team via email at studios@patex.com.pk or call us at +923158221589.
  • Verification: You will be asked to provide proof of the mistake, such as photos of the product received. Our team will compare this with your order details for verification.
  • Return Process: Once verified, we will provide a return shipping label. The incorrect product must be returned in its original packaging, unused, and in the same condition as received.
  • Correction: Upon receipt and inspection of the returned item, the correct product will be dispatched without any additional shipping charges.

Damaged or Broken Product

  • Replacement: Once we review the product and conduct a thorough inspection, a replacement will be shipped to you at no extra cost.

General Terms

  • Products must be returned with all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the delivered product(s).
  • Patex Studios reserves the right to refuse the return or replacement if the product is found to have been misused, modified, or damaged by the customer.
  • The timeframe for receiving the replacement product may vary based on product availability and shipping times.

Conclusion At Patex Studios, your satisfaction is our top priority. We understand the inconvenience caused by receiving the wrong or damaged product and are dedicated to resolving such issues promptly. Thank you for choosing us for your shopping needs.