Introduction

At Patex Studios, we are committed to ensuring that your shopping experience is seamless and enjoyable. We understand that sometimes things might not go as planned, so we have formulated a return and replacement policy that aims to address any concerns regarding receiving a wrong or damaged product. Please note that our store does not offer refunds on used items, but we strive to take corrective measures to ensure your satisfaction.

 

Wrong/Damaged Product 

• Notification: If you receive a product that differs from your order or has any damages, please notify us within 24 hours of the delivery date. Contact our customer service team via email at studios@patex.com.pk or call us at 0317 3178040.
• Verification: You will be asked to provide proof, such as photos of the product received. Our team will compare this with your order details for verification.
• Return Process (Wrong Product): Once verified, we will provide a return shipping label. The incorrect product must be returned in its original packaging, unused, and in the same condition as received.
• Correction: Upon inspection of the returned item, the correct product will be dispatched at no additional charge.

 

Exchange/Returns

• We accept returns and exchanges of unused items. However, the customer will pay the transport expense.
• For returned items, we offer store credit, which can be used for future purchases. Please note that the customer must have an account with us to receive store credit. Store credit will be issued after the returned item has been received and inspected in good condition and packaging.
• All return and exchange requests must be made within 24 hours of delivery through our official channels. Requests made after this timeframe will not be accepted.

 

Cancellation of Orders

At Patex Studios, we strive to process orders efficiently to guarantee prompt delivery to our customers. However, we recognize that circumstances may change, and you might need to cancel your order.

Please note, no order will proceed until we receive a response to the confirmation message sent by us. Additionally, cancellation requests will not be accepted once the order has been confirmed.

 

General Terms 

• Products must be returned with all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the delivered product(s).
• Patex Studios reserves the right to refuse the return or replacement if the product is found to have been misused, modified, or damaged by the customer.
• The timeframe for receiving the replacement product may vary based on product availability and shipping times.
• All products within a single order will be shipped together.
• Report any incomplete deliveries, defective, or incorrect goods upon delivery via email or WhatsApp using the provided contact information.
• Failure to report issues at delivery within 24 hours constitutes acceptance of the products in their delivered condition.
• We are not responsible for damage caused while taking goods through narrow spaces or for deliveries above ground floors without cargo elevators.